The Root Causes of KYC Upload Failure at Mega-riches-casino
When you attempt to verify your identity at Mega-riches-casino, the process can sometimes stall at the upload stage. The most common reasons include oversized files, unsupported formats, poor image quality, or mismatch between the document name and your registered account. Understanding these pitfalls before you start saves you time and frustration. The platform requires a government-issued ID, a proof of address (utility bill or bank statement from the last three months), and sometimes a payment method screenshot. Each file must be under 5 MB and in JPEG, PNG, or PDF format. If any document is blurry, cropped, or expired, the system will reject it automatically. Also ensure your full name, date of birth, and address on the documents exactly match what you entered during registration—even a missing middle initial can trigger a failure.
Documents You Need and Their Specific Requirements
| Document Type | Purpose | Common Failure Reasons |
|---|---|---|
| Passport or Driver’s License | Identity verification | Expired, glare, missing corners |
| Utility Bill or Bank Statement | Proof of residence | Older than 3 months, name mismatch |
| Payment Method Screenshot | Confirm ownership (e.g., card, e-wallet) | Edited image, incomplete number |
| Selfie with ID | Liveness check | Poor lighting, face partially covered |
The table above outlines the three primary document types required by the mega-riches-casino verification team. For each, ensure the file name contains only letters and numbers (no special characters) and that the image resolution is at least 300 DPI. A scanned PDF is often safer than a photographed version, but if you must use a phone camera, place the document on a flat surface with even lighting.
Step-by-Step Upload Process You Must Follow
- Log into your Mega-riches-casino casino account and navigate to the “My Account” or “Verification” section.
- Select the document type you are uploading (e.g., “Proof of Identity”).
- Tap “Choose File” and locate the document on your device. Avoid using cloud links or screenshots of screenshots.
- After uploading, wait for the green “Uploaded” confirmation icon—do not refresh or close the page.
- Repeat for each required document. You will need at least three uploads: ID, address proof, and payment method.
- Click “Submit for Review”. The system will display a message like “Documents received” if no immediate errors are detected.
If the upload button remains gray or you see a red error, check the file size first. Also try switching from Wi-Fi to mobile data, as some networks block large uploads. In case of persistent failure, clear your browser cache and disable any ad-blocker or VPN temporarily.
Fixes for the Most Frequent Upload Errors
The “File format not supported” error is easiest to fix—convert your document to JPEG or PDF using free online tools. For “Image too dark”, increase the brightness in your phone’s photo editor before saving. If you receive “Document does not match profile”, double-check that the spelling of your name on the file matches your account exactly. Another typical issue is the “Upload timeout” after a slow connection; use a wired internet connection or upload one document at a time. The support team at Mega-riches-casino bonus offers live chat help between 10 AM and 10 PM GMT, and they can manually accept files via email if the upload portal is unresponsive. Remember that failed uploads do not delete your account—you can retry as many times as needed without penalty.
Post-Verification Timeline and Withdrawal Limits
Once all documents are accepted, the verification typically takes 24 to 72 hours. You will receive an email confirmation. After that, withdrawals become available. The minimum withdrawal is €20 for most methods, while maximums vary: €5,000 per day for bank transfer, €2,500 for e-wallets like Skrill. The average slot RTP across the platform is 96.5%, with some high-volatility titles reaching 97.2%. Players who successfully verify can also claim the Mega-riches-casino no deposit welcome package, which usually includes 20 free spins upon account activation. Use the Mega-riches-casino promo code “RICHS20” during deposit to unlock an extra match bonus. Additionally, the Mega-riches-casino free spins offer gives 50 spins on Starburst every Friday after you complete your first withdrawal.
Proactive Tips to Avoid Future KYC Issues
- Upload a color copy of your ID—black and white copies are often rejected.
- Make sure the address on your utility bill matches your registered address exactly, including apartment number.
- Use only PDF or high-quality JPEG files; PNG files are accepted but can be larger than the 5 MB limit.
- Do not edit, crop, or filter the document in any way—the system detects manipulation.
- Keep your account information consistent across all platforms (email, name, phone).
If you still encounter upload barriers, bypass the standard portal by sending scanned documents to the KYC department directly at verification@mega-riches-casino.co.uk with your username and date of birth. Always include a note that the upload failed. For more information on available games and promotions, check out the Mega riches slots page, which lists all current slot titles and their RTPs.